Customer Service Associate Job Summary :

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Responsibilities :

- Update the company database by inputting information from each call and keeping every customer field current

- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers

- Work on special short-term projects to offer customized support for new products or products at end-of-life

- Monitor the customer satisfaction levels and develop methods for increasing them

- Assist in creating ways for delivering excellent customer service to irate or problematic customers

Customer Service Associate skills :

- High school diploma/GED required (College degree preferred)

- 2+ years- experience in a customer service role

- Proficiency with MS Office

- Ability to work well in a team environment

- Strong sense of professionalism and discretion required

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.