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20/01 HR
Senior Associate HR at Quosphere InfoSolutions Pvt Ltd

Views:14 Applications:4 Rec. Actions:Recruiter Actions:3

Associate - Customer Service - Logistics (1-3 yrs)

Navi Mumbai Job Code: 254513

- We are hiring Customer Service Associate

Vertical : Logistics (US-based blended calling process)

Location : Mahape, Ghansoli, Navi Mumbai

Minimum Experience : 1 year or plus

Candidate Requirement :

- Previous International customer service experience 


- Excellent written and verbal communication skills.

- Good listening skills

- Must be able to understand issues, help create solutions

- Flexibility to work in rotational shifts and weekly offs

- Flexibility to travel on his or own during day shifts

- Positive attitude, self-motivated and ability to work in a fast-paced environment.

Roles and Responsibilities :

- Handling overall operations of Logistics from source to delivery.

- Be a first point of contact to handle and resolve customer complaints.

- Research information and troubleshoot problems using available resources.

- Getting deep into issues & providing efficient solution with help of the internal Team.

- Monitoring loads on the application system

- Email communications and follow-ups

- Candidates from line of Vashi, Panvel, Thane Dombivali preferred along with candidates ready to travel by own vehicle other than mentioned locations above.

- Candidate who can join immediately or 15 days preferred who can work for rotational shifts.

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