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08/02 Govardhan Reddy
Team Lead at Advansoft

Views:41 Applications:11 Rec. Actions:Recruiter Actions:1

Associate - Customer Service - International Voice Process - Telecom (0-1 yrs)

Chennai Job Code: 311729

Entry Level Associate

Position : Entry Level Associate (International Voice Process - Telecom)

Location- : Chennai (On-site)

Languages : English, Malayalam, Hindi, Tamil

Working Hours : 9.5 hours/day

Working Days : 5 days/week

Schedule : Flexible shifts and working days, Rotational Week-off

Qualifications :

Graduate with 15 years of formal English Medium education.

Excellent Communication Skills

Key Highlights :

- Join a dynamic team in the International Voice Process (Telecom) domain.

- Gain hands-on experience in customer support and communication.

- Work in a collaborative and growth-oriented environment.

- Flexible working hours and shifts for better work-life balance.

- Rotational Week-off for added flexibility.

Experience: Freshers & 1+ year of experience into voice

Job Description:

- Outbound calls to insurances for claim status and eligibility verification.

- Denial documentation and further action.

- Calling the insurance carriers based on the appointment received by the clients.

- Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

- Calling insurance companies to get the status of the unpaid claims.

- Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, -Provider outreach program etc.

- Maintain the individual daily logs.

- Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.

- Work cohesively in a team setting. Assist team members to achieve shared goals.

- Compliance with Medusind's Information Security Policy, client/project guidelines, business rules and training provided, company's quality system and policies.

- Communication / Issue escalation to seniors if there is any in a timely manner.

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