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16/12 Stella Paul
HR Associate at Apertum Pvt Ltd

Views:241 Applications:60 Rec. Actions:Recruiter Actions:58

Associate - Customer Service - Chat Process (1-4 yrs)

Mumbai Job Code: 248761

Job Description

Key Responsibilities :

- Handling customer queries on Web Chat, E-mails and Social Media

- Educate current and potential customers with product and service information

- Maintain accurate customer records

- Identify and escalate priority issues to the Team Leader and Ops Team

- Actively participate in team meetings

Key Performance Indicators :

- Handle all queries in a polite, professional manner

- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

- Educate customers on services and processes

- Escalate any issues to the Team Leader

- Achieve agreed KPIs and Objectives

- Adhere strictly to shift schedules

- Adhere to laid down internal policies, procedures and processes

- Work collaboratively with the team

Qualifications : 

- A Bachelor's degree from any stream if a Fresher

- Minimum HSC with a minimum 2 years of relevant experience

- Passionate about customer care

- Good typing skill

- Fluent in written and spoken English

- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

- Positive attitude

- Able to work well under pressure and under minimum supervision

- A fast learner who is able to work with set targets

Job Location: Andheri East

Additional information

- IT Asset provided

- 5 Days working

- Paid leaves of 21 days

Annual Bonus

- Referral hire Program

- Team Outings

- Education allowance (Training courses, Udemy, Coursera, etc.)

- Night Shift Allowance

- Overtime Payment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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