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12/05 Priyanka Rane
HR Consultant at SSV HR Services

Views:101 Applications:50 Rec. Actions:Recruiter Actions:8

Associate - Customer Service - BPO (1-5 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 158795

We are pleased to announce that we are hiring for Customer Service Executive in reputed E-commerce Company.

Qualification: HSC / Any Graduate / Post Graduate

Should have good verbal and written communication skills

Should be flexible to work in Rotational Shift

Role and Responsibilities :

- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Identify customer needs and help customers use specific features

- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share with our Product, Sales and Marketing teams

- Assist in training junior Customer Support Representatives

Requirements :

Salary: 23K - 25K + High Incentives

Reach Ms. Priyanka to book your interview slot on 8879437943

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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