07/08 Abhinav Mehta
Senior Recruiter at TowersandYoung

Views:6 Applications:3 Rec. Actions:Recruiter Actions:2

Associate - Customer Service - BPO (0-5 yrs)

Chandigarh Job Code: 85975

Job Summary : 


- It is a full-time job opportunity.


- It is a work from home opportunity. Approved by our client for all scheduled 8 hours.


- Candidates to ensure uninterrupted internet connectivity and - work-like- environment at home location.


- Eight (8) hours rotational shift, including night shifts.


- No, holidays during peak time like during nationwide - sale period .

- On getting a job candidate will have to have power backup system at home like inverter, generator, UP or get one installed post getting the job.


- Should live within 30 km radius from Chandigarh.


- Those who have finished graduation or those who do not plan to study full time post 12 th standard should apply only. The e-commerce company will not entertain candidates pursuing a regular college or preparing for a competitive exam.


Responsibilities and Duties : 


A Customer Service Associate is a critical part of every E- Commerce portal that values its customers. Quality of Customer Care executives directly impact a call center's reputation. This is a work from Home opportunity for people living near Chandigarh and neighboring cities like Mohali and Panchkula.


Key Skills :


English Proficiency, Excellent Communication skills, Basic Computer knowledge, Excellent Typing skills, Graduate, 12th+not pursusing graduation


Required Experience and Qualifications :


- Action oriented, self-disciplined and organized


- Effective time management skills and ability to prioritize work time to ensure productivity and department standards


- Ability to communicate clearly with customers.


- Good comprehension skills - ability to clearly understand and address customer issues appropriately


- Good typing skills with Good composition skills - ability to compose grammatically correct, concise, and accurate written responses


- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explore


Benefits : 


- Internet Service Allowance, Overtime, Meal Card.


- Training will be provided to candidates selected to help them crack the interview process of the E-Commerce MNC. The training will be for 8 days, 2 days will be a face to face classroom


lecture and 6 days will consist of virtual/ online training, full-time assistance.


Job Type: Full-time


Salary: - 14,000.00 to - 18,500.00 /month

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