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08/09 Shivangi Parshad
Senior Recruiter at Nkrafterz.Inc

Views:4 Applications:5 Rec. Actions:Recruiter Actions:4

Associate - Customer Service (2-3 yrs)

Ludhiana Job Code: 175688

Candidates required with good communication & convincing skills in English & knowledge of E-mail & MS-Excel.

Responsibilities :

- Contact potential or existing customers to inform them about a product or service using scripts.

- Answer questions about products or the company.

- Ask questions to understand customer requirements and close sales.

- Direct prospects to the field sales team when needed.

- Enter and update customer information in the database.

- Take and process orders in an accurate manner.

- Handle grievances to preserve the company's reputation.

- Keep records of calls and sales and note useful information

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