Senior Recruiter at Nkrafterz.Inc
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Associate - Customer Service (2-3 yrs)
Candidates required with good communication & convincing skills in English & knowledge of E-mail & MS-Excel.
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company's reputation.
- Keep records of calls and sales and note useful information