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25/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:24 Applications:9 Rec. Actions:Recruiter Actions:6

Associate - Customer Service (1-5 yrs)

Delhi NCR Job Code: 186967

- Work alongside & learn from best in class talent

- A role that offers a breadth of learning opportunities

- Attractive Salary & Benefits

We are hiring Customer Service Associate for a fastest growing automotive parts ecommerce companies.

The Job

Key responsibilities areas :

- Deliver excellent technical support (via call, chat & email) while meeting the needs of all technical queries of our clients.

- Utilizing the computer system to look up for compatible parts as per customer requirement.

- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

- Effectively communicating product features, benefits, and warranty policy information to the customers.

- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer

- Ensure that urgent customer issues are resolved in the most timely and effective manner possible

- Handle various tasks or projects with changing priorities

- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns

The Profile

Key competencies :

- Graduate (Any field)

- Relevant Experience in mechanical or automobile industry (preferred)

- Detailed Knowledge of automotive spare parts (preferred)

- A team-player mentality who thrives in a collaborative environment and is receptive to feedback

- The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision

- Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment

- Candidate must possess good written and verbal communication skills in English

- Must have good customer handling etiquettes

- Good analytical skills and quick thinking

- Open to work in flexible environment, rotational shifts

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