Associate - Customer Service (1-3 yrs)
REQUIREMENTS:-
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities :
- Manage large amounts of incoming calls, emails and chats
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
SKILLS REQUIRED :
- Excellent communication skills
- Must be graduate
- Ability to resolve customers queries through attending calls and chatting process.
- Only males are required
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
