Associate - Customer Service (1-3 yrs)
Designation: Technical Support Associate (Chat & Email Process)
Job Type: Permanent
Job Location: Sector-44, Gurugram, Haryana-122003
Canada Shift Timings (Night travel allowance + dinner facility at premises)
Working Days: 6 (Mon- Fri work from office and 1 day Work from home)
Job Responsibilities :
- Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.
- Utilizing the computer system to look up for compatible parts as per customer requirement.- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
- Effectively communicating product features, benefits, and warranty policy information to the customers.
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible
- Handle various tasks or projects with changing priorities
- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
