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11/05 Gaurav Goel
Senior Recruitment specialist at Rekrut india pvt ltd

Views:2 Applications:4 Rec. Actions:Recruiter Actions:2

Associate - Customer Service (1-3 yrs)

Nagpur Job Code: 212714

Requirements:

- Should be ready to work for the Non Voice process

- Must have excellent verbal & written communication with fluency in English.

- Clarity of speech and thought is expected with basic computer knowledge.

- Ready for rotational shifts & rotational week offs.

- Immediate joiners Preferred.

Job Description :

- Respond promptly and professionally to incoming customer inquiries by email

- Maintain an updated knowledge of the organization's products, services, and customer service policies.

- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

- Participate in training opportunities provided by the organization.

- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

- Friendly and welcoming manner with clients and other members of the customer service team

- Extensive knowledge of the company's policies, procedures, goods and services

- Familiarity with customer-relationship management (CRM) software programs

- Ability to explain complex concepts in a clear, simple manner to customers

- Strong command of written and verbal English.

- Excellent organizational and multitasking skills.

- Ability to maintain a calm and polite manner in stressful situations.

- Willingness to cooperate with customers and management to resolve any issues that may arise.

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