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14/05 Samira Yusuf Shaikh
Talent Acquisition Executive at Talent Stock Solution

Views:40 Applications:14 Rec. Actions:Recruiter Actions:9

Associate - Customer Service (0-5 yrs)

Mumbai/Thane/Navi Mumbai Job Code: 325647

About the Role :

We are looking for customer service executives for inbound and outbound customer service
operations.

In this role, you will be responsible to resolve customer queries, concerns and escalations
across channels - calls, chats, emails and social media.

You are expected to work very closely with cross-functional teams to provide instant
solutions to customers.

What will you need?

1. Customer First approach

2. Excellent communication skills written and spoken.

3. Candidates who can speak regional languages in addition to English will be preferred.

4. MS office basics

5. Internal Document

Work Location - Mumbai - Hybrid Work Model [2 Weeks Work from Office, 4 Weeks Work from
Home]

- Post joining Training & On the job training is work from office [First 4 weeks]

Shifts/Weekly Offs - Rotational shift [Nightshifts] & rostered weekly offs [6 Days working]

Qualification :

- HSC/Graduation With excellent communication skills [Written and Spoken]

- Typing Speed - 30 WPM Accuracy 95%+

Mandate requirements :

- Must have own laptop with genuine Windows 10, iCore 3 /iCore 5 with 4 GB Ram or above configuration.

- Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats etc.]

- Must have Internet speed of minimum 50 Mbps

- Good Quality Headsets.

- Power backup in case there are frequent power failures.

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