Job Description : Customer Service Associate (Work from Home)

Work Location : Remote (Work from Home)

Time Zone : Japan

- We are currently seeking Customer Service Associates with excellent Japanese language skills (N1 or N2 level) for a permanent work-from-home role with our client. As a Customer Service Associate, you will be responsible for providing exceptional customer support to clients based in Japan.

Responsibilities :

- Respond to customer inquiries and provide prompt and accurate assistance via various communication channels (phone, email, chat, etc.)

- Handle customer issues and complaints by investigating and resolving problems in a timely and professional manner

- Ensure customer satisfaction by delivering high-quality service and exceeding expectations

- Build rapport and maintain positive relationships with customers, demonstrating empathy and understanding

- Collaborate with internal teams to address customer needs, resolve issues, and provide appropriate solutions

- Document customer interactions and maintain accurate records of customer inquiries and resolutions

- Stay updated on product/service knowledge to effectively address customer queries and provide accurate information

Requirements :

- Fluent in both English and Japanese (N1 or N2 level)

- Strong problem-solving skills and ability to think creatively to resolve customer issues

- Self-motivated and eager to learn, with a strong drive for personal and professional growth

- Ability to thrive in a dynamic environment and adapt quickly to changing priorities and customer needs

- Passionate about working with customers and finding solutions that help them achieve their goals

- Outstanding communication skills, both written and verbal, with the ability to articulate ideas clearly and effectively

- Comfortable with ambiguity and able to work independently with minimal supervision

- Prior customer service experience is preferred but not mandatory

Work Environment :

- This is a work-from-home position, providing the flexibility to work remotely.

- The role requires availability during Japan Time Zone working hours.

- We offer a competitive salary package and provide a supportive work environment that encourages collaboration and continuous learning. As a Customer Service Associate, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients.

- If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a dynamic environment, we would love to hear from you. Please note that further details regarding the role will be discussed during the interview process.