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12/01 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:36 Applications:19 Rec. Actions:Recruiter Actions:9

Associate - Customer Service (0-2 yrs)

Anywhere in India/Multiple Locations/Kolkata Job Code: 193546

- Work alongside & learn from best in class talent

- A role that offers a breadth of learning opportunities

- Flexible working options

Our Client is a promising outsourcing service company, providing clients around the world to accomplish enterprise modification and development through assistance that stimulates the process and functional efficiencies.

The Job

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer satisfaction.

- Building strong product expertise and providing training & ongoing support as required.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

- You have at least 1 year experience (preferred) within a Customer Service or Customer Success role, ideally within the BPO Industry.

- Experience covering Consumer and Technology, Media & Telecom (TMT) is strong plus.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

- You enjoy finding creative solutions to problems

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