Business Support Manager at Snaphunt Pte. Ltd.
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Associate - Customer Service (0-2 yrs)
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
- Flexible working options
Our Client is a promising outsourcing service company, providing clients around the world to accomplish enterprise modification and development through assistance that stimulates the process and functional efficiencies.
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer satisfaction.
- Building strong product expertise and providing training & ongoing support as required.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- You have at least 1 year experience (preferred) within a Customer Service or Customer Success role, ideally within the BPO Industry.
- Experience covering Consumer and Technology, Media & Telecom (TMT) is strong plus.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- You enjoy finding creative solutions to problems