Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
13/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:49 Applications:17 Rec. Actions:Recruiter Actions:8

Associate - Customer Service (0-2 yrs)

Cochin/Kochi Job Code: 136083

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Following strict response and resolution timelines as defined in guidelines.

- Ensuring professional communication tone, both written and verbal.

- Resolving inquiries and requests while ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate response in complex situations.

- Escalating issues to relevant client or internal teams, as required.

The Profile :

- You have a Degree, in any discipline, and you are willing to take up customer facing roles.

- You possess excellent written and verbal communication skills in English, as you will be required to deal with overseas clients in this role.

- You can handle challenging situations with critical thinking and with you ability to think on your feet.

- You are a fast learner and can grasp details easily.

- You are adaptable and thrive in changing environments.

The Employer:

- Our client is a software outsourcing services provider catering to leading brands in the IT industry.

The Offer:

- The role is open for freshers

- Attractive pay and performance incentives

- Enjoy flexible working options

Add a note
Something suspicious? Report this job posting.