Head - Human Resource at Smart HR Concepts
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Associate - Customer Service (0-2 yrs)
- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
