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13/09 Taramati Chaudhary
Entrepreneur at SSV HR Services

Views:23 Applications:16 Rec. Actions:Recruiter Actions:4

Associate - Customer Relationship Manager - FMCG (2-3 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 176395

Hiring Customer Services Representative For FMCG Company - Bhandup: 9773322877

Qualification :(UG - Any Graduate)

Experience: 2 to 3 years

Exposure: Previous experience in customer service is preferred

Skill: Dynamic and enthusiastic candidates who are a pro at managing customers, people-oriented, and have a combination of patience and listening skills

Job Responsibilities :

- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.

- Respond to emails and letters from customers regarding queries, in a timely manner.

- Resolve customer complaints/issues received and resolved.

- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on the same

- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

- Good analytical skills.

- Proficient in the use of MS Office and MS-Outlook, especially MS-Excel.

- Is capable of working in a high-pressure environment.

- Relationship building across all levels within the company.

- Excellent written and verbal English communication skills.

SSV Group

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