Role Description

Customer Engagement Associate responsibilities include developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. Accounts managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

We are looking for a passionate engagement manager who will partner with and ensure the long-term success of our customers.

Key Role Activities

- Operate as the lead point of contact for any and all matters specific to your customers.

- Build and maintain strong, long-lasting customer relationships.

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Communicate clearly the progress of weekly / monthly/quarterly initiatives to internal and external stakeholders

- Forecast and track key account metrics and ensure customer delight

- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

- Assist with high severity requests or issue escalations as needed

Key Requirements :

- Have a background (1-2 years) in dealing with IT products or services / or have worked on an IT product in the past.

- Proven account management or other relevant experience.

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

- Experience in delivering client-focused solutions based on customer needs.

- Proven ability to manage multiple projects at a time while paying strict attention to detail.

- Excellent listening, negotiation and presentation skills.

- Excellent verbal and written communications skills.

- Degree in business management / commerce / economics. MBA preferred.

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