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21/07 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:105 Applications:50 Rec. Actions:Recruiter Actions:14

Associate - Customer Care - Radiology & Clinical Lab Facility (0-5 yrs)

Bhubaneshwar Job Code: 167970

Join a fast-growing brand within the medical diagnostics sector


- Continuous learning & development opportunities

- Be a part of a positive and ambitious team

- Our client is a radiology and clinical lab facility that is equipped with world-class doctors, equipment and infrastructure to provide the best reporting and affordable solutions for patients.

The Job

You will be responsible for :

- Making electronic bookings/reservations on the computer and assisting with the registration process & billing

- Effectively handling queries of customers over the phone and strictly adhering to telephone manners as per existing norms of the organization

- Assisting all the VIP/Priority/Prime customers as per requirements.

- Assisting in obtaining customer feedback through online Customer Feedback software.

- Report generation and handling report dispatch counter.

- Participating in and contributing to departmental quality initiatives.

- Being aware of the department's performance and objective.

- Carrying out data collection activities and performing tasks as assigned by the superior.

The Profile :

- You ideally have experience in a Customer Service, Tellecalling or similar role within Healthcare & Lifesciences.

- You possess excellent communication and business-facing skills, are organised and able to multi-task effectively.

- You are highly goal-driven and work well in fast-paced environments

- You pay strong attention to detail and deliver work that is of a high standard

- You are a strong team player who can manage multiple stakeholders

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