Customer Care Associate

- Work alongside & learn from best in class talent

- Flexible working options

- Our client feels passionately about Service to the Customer- and are continuously engaged in bonding, fostering, and developing new and lasting relationships with a view to serving our clients as best as possible.

The Job

Your Responsibilities will include :

- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate

Skills Required :

- You have at least 2 years of experience within a Sales Operations / Support role, ideally within the Chemicals industry.

- Experience covering Consumer is strong plus.

- Handling Customer calls, Patient with customers and solve queries, good communication written & Oral, Tally Software experience will be plus.

- Coordinate with all department (Ex. Logistic & Operation, Sales department), Drafting mail and handling.

- You have solid experience in a regional role ideally including experience covering India.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are adaptable and thrive in changing environments

- You are highly goal driven and work well in fast paced environments

- You are a strong networker & relationship builder

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