HR at Digital Health Startup (Stealth Mode)
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Associate - Community Management & Partnerships (2-5 yrs)
- We are looking for a community & partnerships rockstar, who is experienced in social media, PR, marketing campaigns, and promotional events, to build and grow our community. You should be a natural people person', with an obsession for customer happiness, and proficiency in written and verbal communication, to moderate all the online and offline communication with our community.
Responsibilities :
- Develop and execute strategies to grow and engage online communities of young women on our website, social media platforms, WhatsApp, Discord, etc.
- Curate and create relevant and valuable content to keep community members informed, engaged, and motivate
- Plan and organize online and offline events, including webinars, workshops, and networking sessions, to enhance community interaction
- Collaborate with internal teams and external partners to ensure successful event execution
- Act as a point of contact for community members, addressing inquiries, providing assistance, and ensuring an extraordinary community experience
- Monitor community discussions to identify and resolve issues or conflicts as they arise
- Utilize analytics tools to track community growth, engagement metrics, and other relevant KPIs
- Provide regular reports and insights to management on community performance and member feedback
- Work closely with marketing, product, and other relevant teams to align community initiatives with overall company goals
- Collaborate with influencers and industry experts to enhance community credibility and reach
Requirements :
- Degree in Marketing/PR/Mass Communications from a premier university
- Minimum 2 years of work experience as a community manager
- Experience in building and growing a community from zero
- Hands-on experience in planning and executing community initiatives (e.g. online forum, event series, newsletter, etc.)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events, etc.)
- Proficiency in written and verbal communication
- Willingness to be available and responsive to community needs at all times
- Hands-on experience with social media management, influencer management, and community management for brands
- Knowledge of online marketing channels, strategy, and execution
- Honest, sincere, hard-working, detail-oriented, proactive, able to manage time and meet deadlines