Associate - Client Success - SaaS Firm (2-3 yrs)
Client Success Associate
Location : Delhi
Experience : 2 to 3 years
Must have :
- Experience in Client Success
- Experience in B2B SAAS Company
Job Responsibilities :
- Act as a Techno-Functional Consultant and maximize adoption
- Assist & train Clients to use the system to its full extent and help them to resolve their support queries
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Carrying out periodic health checks to avoid churn
- Keeping Clients updated on new features, and new products they might find useful
- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of Clients- progress
