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15/03 HR
HR Manager at Yo HR Consultancy

Views:5 Applications:6 Rec. Actions:Recruiter Actions:0

Associate - Client Success - SaaS Firm (2-3 yrs)

Delhi Job Code: 262660

Client Success Associate

Location : Delhi

Experience : 2 to 3 years

Must have : 

- Experience in Client Success

- Experience in B2B SAAS Company

Job Responsibilities : 

- Act as a Techno-Functional Consultant and maximize adoption

- Assist & train Clients to use the system to its full extent and help them to resolve their support queries

- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities

- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices

- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Carrying out periodic health checks to avoid churn

- Keeping Clients updated on new features, and new products they might find useful

- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals

- Upselling and cross-selling through review of Clients- progress

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