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05/04 BVK Kameswara Rao
MD at Hipo People Solutions

Views:25 Applications:12 Rec. Actions:Recruiter Actions:0

Associate - Client Service - Insurance Sector - BPO (0-2 yrs)

Hyderabad Job Code: 154001

Client Service Associate (Night Shift) - for a US BPO - Insurance Sector


- Fluent in English and willing to work in Night shift.

- Attending to service request of customer and providing customized service

- Maintaining client database with status for each customer

- Responding to Customer inquiries

- Sending policy renewal/Payment reminders to client

- Keeping track of policy expiration

- Talking to employees and helping them with their issues

- Providing the list of all the service request attended to the client

- Providing policy details to customers /employees when needed

- Maintaining policy details for each client in the data base

- Assisting the employees in understanding the policy and its benefits

- Adding/terminating employees as per the request of the employer /client

- Assisting onsite team with proposal/ quotes and other needed support

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