HR at CareerNet Technology
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Associate - Client Experience - Transportation Firm (1-4 yrs)
Managing Client Servicing expectations towards enhancing client NPS rating.
- Monitoring speed of delivery, volumes, root cause of fluctuation for allocated clients.
- Monitoring and growing Share of Wallets with the allocated clients.
- Requires high level of co-ordination with multiple internal (Finance & Operations) & external (Clients & Client Staff) stakeholders
- Identifying areas of concerns and actively participating in implementing needful actions.
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Performance review meeting with clients to increase SOW
- Managing the receivables from the allocated clients.
- Sharing MIS / performance reports with allocated clients
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