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02/12 Swathi Koyyodan Pradeep
HR at CareerNet Technology

Views:14 Applications:8 Rec. Actions:Recruiter Actions:0

Associate - Client Experience - Transportation Firm (1-4 yrs)

Gurgaon/Gurugram Job Code: 100941

Managing Client Servicing expectations towards enhancing client NPS rating.

- Monitoring speed of delivery, volumes, root cause of fluctuation for allocated clients.

- Monitoring and growing Share of Wallets with the allocated clients.

- Requires high level of co-ordination with multiple internal (Finance & Operations) & external (Clients & Client Staff) stakeholders

- Identifying areas of concerns and actively participating in implementing needful actions.

- Designing SOP, mapping and freezing requirements and providing best solutions to the business

- Performance review meeting with clients to increase SOW

- Managing the receivables from the allocated clients.

- Sharing MIS / performance reports with allocated clients

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