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17/10 RAJSHREE SINGH
Sr. Executive Talent Acquisition at GUDAH

Views:42 Applications:24 Rec. Actions:Recruiter Actions:7

Associate - Client Engagement - Hotel (1-3 yrs)

Sri Lanka Job Code: 133115

Daily Operations:

- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients- needs or queries

- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone

- Responsible for managing the office unit & PABX system setup and requests for all clients

- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries

- Coordinates conference room bookings, refreshments for meetings and other special arrangements

- Handles all secretarial and administrative duties for clients, as requested

- Performs check in & check out process for all clients

- Conduct up-selling and cross-selling to maximize revenue

Service Standards :

- Ensures that clients- requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback

- Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge.

- Ensures that the Centre's service standards are maintained at all times

Internal:

- Develop rapport and professional business relationships with fellow colleagues and stakeholders

- Support local Operations to maximize profitability, efficiency and productivity

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