Position: Assistant Relationship Manager

Reports to: On Boarding Team - Manager

About company: t is India's leading Early Childhood & K-12 Education company. It s committed to delivering the Joy of Learning to students in the early childhood education and K12 segments. With a network of over 1,200 pre-schools and 42 Schools, we are empowers 1000+ women entrepreneurs across the nation and employs a workforce of over 10,000

With a wealth of ideas and experience and 2 decades of success in Early childhood and K-12 education, now plans to revolutionize learning in the EdTech Space.

No. of open positions : 3

Location : Santacruz East, Mumbai (Corporate Office). Please look for candidates who live nearby & willing to travel everyday to office

Salary Range : 6-7 lacs p.a. (max 7 lacs CTC)

Working days: 5

Timing: 9.30 am to 6.30 pm

Note :

We are looking for mainly three skill sets for this role:

- Problem Solving attitude.

- Instil confidence with partners and internal stake holders.

- Coordinate with multiple internal and external stake holders to ensure partners issues are addressed.

Candidate Profile :

- We are open to look for a person with about 2-5 years experience, soft spoken and go getter.

- We are looking candidates from Hospitality / tourism industry preferably.

- Someone who can join immediately or max in 15 days.

Purpose :

The role holder will build and improve relationships with new EuroKids and Kangaroo franchise partners by facilitating their smooth on-boarding and working closely with internal teams to ensure partner readiness and alignment at every stage thus maximising partner satisfaction and net promoter score

Role and responsibilities :

- Responsible for guiding new Franchise Partners in Center Set Up.

- Creation of system ID- s/Payment Mapping/Order Process etc in collaboration with Finance Team.

- Set Up Zoom/Google Meet calls to review the Center Level progress

- Work closely with internal teams to extend timely support and resolve issues:

- Coordinate with Business team to ensure smooth centre launch.

- Follow up for timely release of Franchise Agreement with COT

- Ensure EPMS has been updated with correct details and Fee Card.

- Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.

- Collect feedback for all the Process & Product trainings conducted and share with relevant stakeholders/

- Facilitate the marketing launch plans by coordinating with the Brand team

- Ensure timely release of centre kits by coordinating with the Supply chain team.

- Assist the franchise partners in fee card finalization

- Conduct regular surveys, closely monitor the NPS score and take corrective action wherever necessary.

- Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as defined to capture feedback and status (30-60-90 day settling in feedback)

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