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31/08 HR
Talent Acquisition Team at Careerz Inn

Views:866 Applications:106 Rec. Actions:Recruiter Actions:4

Assistant Operations Manager - Customer Service - Retail (1-8 yrs)

Gurgaon/Gurugram Job Code: 46345

We are looking for Dynamic & Experienced professional, for the Assistant Operations Manager role.

KRA's are as below : 

1. Floor Management: It's for fitness center & operations activities.

2. Staff Planning: Create an efficient staff plan and that covers all areas at all times. Also, managing their shifts ensure their attendance at the allocated time.

3. Sales and Customer Service: Greet customers and approach them by offering help and suggestions. Ensure that complaints and returns are handled friendly, helpfully and professionally. Ensure a customer satisfaction rating of 80%

4. Cash Point: Ensure cleanliness at the cash point. Ensure the customer has a good exit by a positive salutation line. Make sure customer data has been logged in the handbook and system

5. Merchandising and Shop Appearance: Ensure the store walk & given check list is followed along with handling of leftovers. Support replenishment of the sales floor. Following merchandising guidelines. Floor cleanliness must be taken care.

6. Buying & Products: Follow-up on stock aging and rate of stock turnover (ROST) on a weekly basis and take action on it. (Expected minimum rotation 8 times a year - target 12 times in general)

7. Financial figures and results: Follow-up on daily/monthly/yearly financial reports and ensure that floor area is within target, w.r.t. Budget, Figures & Expenses.

8. Personality and Attitude: Handling of fixtures, mannequins, hangars & price signs.

- Performance and Process Management reports preparation. Developing new initiatives to improve organization's business & self opportunities within the company.

MUST REQUIRED:

Presentation: As the industry is into customer service, we are looking for incumbent with pleasing personality & a smile on face.

Communication: Good verbal & written communication both in "English & Hindi" is a Must.

Age Factor: Young blood with enthusiasm in nerves are welcome up-to 28 Years

Experience: Minimum 2 Years of experience in Leadership Role is mandatory to be eligible.

Industry: Managers from Apparels / Accessories / Sport-Wear Industry are applicable.

Qualification: Graduate / MBA with above all skill sets are required to apply.

Gender : Only Female.

Apply in confidence to be a part of a Highly Growing Industry !!

Contact Details - 7987370366 can whatsapp also on the same no. Ajeeta Purkait (HR Consultant)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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