Recruitment Head at Intendminds Solutions
Views:135 Applications:26 Rec. Actions:Recruiter Actions:3
Assistant Manager - Telesales - Credit Card/Insurance/Automotive (5-10 yrs)
Experience :
- 5+ years- experience in telesales process. Prefer candidate from credit card sales /Insurance sales / automotive sales background
- Minimum 3 years- experience as TL/AM preferred
Responsibilities :
- Drive the telesales team to achieve sales targets
- Devising a process propelled workflow for sales and also help in piloting follow ups and
Qualifications :
- Extend call scripts that helps telesales team with lead qualification and generation.
- Administering telesales team to persuade the clients to buy the company's services and products.
- Ensure that his team meets KPI targets such as Quality score, AHT, zero deficit login, instances for late login etc
- Listening to calls & giving feedback to agents, in order to improve their performance
- Ensuring weekly improvement in the performance of bottom 20% agents
- Counselling agents as and when required. Ensuring minimum attrition
- Conducting weekly feedback sessions for all his team members
- Preparing performance related reports & RCA on various CC related aspects
- Updating agents about new Product / Process / Feature related changes. Conducting ad hoc briefings & training sessions to train agents about such changes
- Taking escalations, Supervisor calls & resolving them effectively
Desired Candidate Profile :
- Action oriented & Result Driven
- Organized and Detail-oriented
- Has excellent communication skills. Should be very fluent in English & Hindi
- Has effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Excellent team handling ability
- Has excellent command over Excel
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
