Founder/CEO at PKS & Associates
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Assistant Manager/Team Lead - Customer Care - Audio Products (3-7 yrs)
Assistant Manager/ Team Lead - Customer care ( Audio Products ) @ Gurgaon, India
Our client is one of the fastest growing Consumer Electronics Organizations in India. They own 2 International audio brands and one home grown brand. It's a young and professionally managed organization with all major e-commerce and retail channels as their key customers. They need to fill the following position asap.
Position : Assistant Manager/ Team Lead - Customer care ( Audio Products )
Location : Gurgaon
Education : Regular B.Tech/ BCA/ MBA. Correpondence courses not being considered.
Experience : 3 - 7 years
Compensation : Commensurate with education and experience
Role Responsibilities and Desired Profile :
1. Candidate will take care of all Inbound & Outbound customer phone calls and mails to solve their issues. Must have good experience in handling customer reviews over portals.
- Must handle all customer grievances and provide them a solution. Should be confident enough to not only solve but also convince customer to rate us on the portals.
- Tracking of various social media pages and ensure to revert to the customer who reaches us through them.
- Own the specific product line and ensure its ratings and reviews are maintained above desired levels. Competent in working with cross functional domains ( Warehouse - Finance - Logistics ) to get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT.
- Learning basic operational know-how of products to solve queries over the phone itself. Hands on experience of working on any of the CRM software. Work closely with service team to understand & intimate the customer about issues.
2. Candidate should have good Oral & Written Communication Skills to interact with customers. Written English skills are important. Hands on experience in customer care department. Preferably someone from technical background ( B.Tech/ BCA/ MBA ). Only regular education is acceptable and no correspondence courses will qualify. Preferred sectors - Consumer Electronics, IT, BPOs. Must be staying in Gurgaon.
- Outstation candidates who are ready to relocate to Gurgaon will also be considered. Would prefer 3-7 years of relevant experience. Excellent Communication skill is mandatory. Having own vehicle will be helpful.
If you fit in, pls mail your CV in Word format alongwith current & expected CTC, notice period to the mail-id below. Do mention exact job title in the subjectline of your mail for it to be noticed. We contact only shortlisted candidates.
Pradeep K. Sharma
Founder CEO - PKS & Associates