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05/08 Shweta Sakpal
Key Account Manager - Recruitment & Client Relationship at Sapwood Ventures Pvt Ltd

Views:63 Applications:10 Rec. Actions:Recruiter Actions:3

Assistant Manager - Service Delivery/Customer Service (6-10 yrs)

Kolkata Job Code: 227185

Job Responsibilities:

- Lead a team of Service Delivery Executives on a day to day basis

- Plan and maintain the attendance shifts of the team members

- Ensure regular connect with the students take place through the SDEs

- Plan batch visits for the team members

- Prepare MIS reports as and when required by the reporting authority

- Ensure that service standards are adhered thereby increasing the ratings of the Centre

- Any miscellaneous task instructed by the Branch Manager

Qualification : Graduate / Post Graduate in any stream (Preferably Science)

Experience : 6 - 10 years of experience in the relevant profile or customer support as a team lead

Reporting Authority : Branch Manager

Desired candidate profile :

- Young and dynamic candidate (female) with experience in a team lead profile in the customer support or post sales function in either education / retail / service industry / any related industry.

- Must be open to work on weekends (Saturday and Sunday) will be working, a particular day in the weekday will be fixed as week off day.

- Excellent communication in English, Hindi and Bengali is mandatory

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