Founder/CEO at PKS & Associates
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Assistant Manager/Senior Executive - Customer Support - Audio Products (2-5 yrs)
Asst. Manager/Sr. Executive - Customer Support - Audio Products @ Gurgaon, India
Our client is into consumer durables business and they need to fill the following position asap.
Position : Asst. Manager/Sr. Executive - Customer Support - Audio Products
Location : Gurgaon
Education : BSc / BCA / BTech or Diploma ( Electronics and Telecommunication )
Experience : 2 - 5 years
Compensation : Commensurate with education and experience
Role Responsibilities and Desired Profile :
1. Candidate will take care of incoming phone calls and customer complaint mails around the products and handle the first level problem solving over phone/mails. Follow the ZOHO solution to track and solve customer tickets online and offline. Will be measured on the positive reviews generated online post solving consumer queries. Maintain track of the reviews. Must handle customer review and respond effectively and efficiently across various portals that give access to respond to the customers directly. Competent in working with cross functional domains (Warehouse-Finance-Logistics) to get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT. Work closely with service team to understand & intimate the customer about the issues. Generate weekly & monthly reports and suggest action based on that.
2. Should have good verbal & written Communication Skills to interact with customers. Written English skills are important. Good knowledge of MS Office (Word, ppt & Excel). Excel skills are very critical. Must have good business acumen. Preferably someone from technical background (B.tech, BCA ). Preferred sectors - Consumer Electronics, IT, Banking. Should be staying in Gurgaon and owning vehicle (preferable). Minimum 2 years of Hands on experience in customer care department.
If you fit in, pls mail your CV in Word format alongwith current & expected CTC, notice period to the mail-id below.
Pradeep K. Sharma
Founder CEO - PKS & Associates