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04/06 Sanchita
HR at Proficient Insight

Views:132 Applications:41 Rec. Actions:Recruiter Actions:0

Assistant Manager - Sales Operations - BPO (6-14 yrs)

Gurgaon/Gurugram Job Code: 161537

JOB DESCRIPTION

Key Responsibility

Sales Management

- Manage and drive sales team target and performance

- Develop the sales team through coaching and training and identifying skills gaps

- Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance

- Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed

- Communicates information in a timely, accurate and understood manner to all sales team members

- Ensure that all Human Resources policies and procedures are observed

Communication and Feedback :

- Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers.

- Ensure regular feedback is given to Sales Agents with regards to action plans that have been set

- Ensure all relevant business communications are communicated to the sales team as and when required.

Customer Satisfaction

- Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback.

- Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate.

- Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.

- Self motivated and enthusiastic to meet high sales targets

- Ability to cope under demanding pressure

- Able to deliver daily, weekly and monthly targets

- Ability to direct and be a mentor on the sales ground by actively working to attain everyday sales objectives.

- Demonstration of positive team player spirit and cooperative sales skills within the organization

- Excellent team builder and motivator who will thrive on working closely with the team to achieve targets

QUALIFICATIONS :

- Graduate

- 2 - 3 years experience driving Sales performance in a Team Leader/Supervisory role

- Experience in an environment using a dialer (Genesys/Avaya would be advantageous)

- Must have outbound sales experience working towards a target

Additional Information :


- Highly driven and high energy individual to deliver in a target driven environment and is hungry for success

- Self motivated and enthusiastic to meet high sales targets

- Ability to cope under demanding pressure

- Able to deliver daily, weekly and monthly targets

- Ability to direct and be a mentor on the sales ground by actively working to attain everyday sales objectives.

- Demonstration of positive team player spirit and cooperative sales skills within the organization

- Excellent team builder and motivator who will thrive on working closely with the team to achieve targets.

- Somebody having experience in google sales process is required.

- Interested candidates please share your updated resumes 

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