Assistant Manager - Sales - Mortgage Product (4-8 yrs)
1. Role Summary:
- Team handling experience with Client management expertise
- Executes transactions as per prescribed timelines
- Reviews and validates the inputs from the process executives
- Supports in trainings, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys
- Will support the onsite SPOC in activities as outlined
2. Job Responsibilities:
- Team and client management for US Mortgage Process
- Transition Coordination - Process definition & documentation
- Process & SLA Compliance
- Customer Interaction - Escalation management
- Knowledge Management
- Identify Process Re-engineering/transformational opportunities and participate in the initiatives
- Manage engagement activities like training, logistics, acting as SPOC, etc.
Expected Qualification
Graduate and or Post Graduate
- Graduate / Post Graduate
- Medium of education English
- Excellent communication skills - written and verbal
- Ability to analyze and comprehend complex financial data and provide financial alternatives
- Professional and effective interpersonal skills
- Proficient in MS Office
Experience
- Should have Team Lead Experience
- Minimum 4-5+ years of experience in US mortgage industry
- Familiarity with multiple Loan Originating systems
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