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24/12 Vipin
Senior Recruitment Specialist at Zodnik

Views:167 Applications:23 Rec. Actions:Recruiter Actions:3

Assistant Manager - Outbound Sales - BPO (3-8 yrs)

Pune Job Code: 57507

This is an excellent and immediate opportunity in leading BPO MNC for Assistant Manager- Pune

Position- Assistant Manager

Location- Pune

Date of Interview- 24th Dec 18

Date of Joining- immediately

Add on Benefits-

Leading MNC in the market

Company payroll- Permanent / No contract

Other Allowances

Key Roles and Responsibilities :

- Managing an average team size of 3 or more team leaders.

- Client, Customer & People Management.

- Drive Performance in the team to achieve KPI's.

- Manage the daily team activities and operations.

- Drive Team adherence and manage scheduling.

- Managing Escalations (Internal & External)

- Run reports & conduct a thorough analysis of the missed KPI's & draw an effective action plan.

- Drive Continuous Improvement projects by use of kaizen & Lean practices.

- Performance management and appraisals of the team.

- Conduct weekly reviews & present an action plan to the Management.

-Conduct one on one, skips with the team.

- Feedback and Coaching.

- Knowledge management for the team and quality control.

- Apply performance management strategies - action plans, BQ planning.

- Responsible for people/ employee career development.

Qualification :

- Graduates.

- Candidates should be preferably from Outbound Sales background

- Hands on with MS Office tools i.e. Excel, PowerPoint & Word.

- 3 to 4 years experience into team handling with at least 1 year as Assistant Manager

Interested candidates can forward their resume 

Please refer your friends, if they are look for good opportunity like this.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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