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09/10 Shahla Ahmed
Senior HR at Aspire Recruitment Solutions

Views:484 Applications:193 Rec. Actions:Recruiter Actions:26

Assistant Manager/Officer - Customer Service - Bank (0-7 yrs)

Chennai/Mumbai Job Code: 132142

Experience : 0-7 years

Number of Positions : 50

Qualification : 


- Any Graduates (BSc/BCom/BA/BCA/BE/BTech)or

- Post Graduates (MCA/Msc/MCM/MTech/MBA)

Location : Mumbai, Chennai

Job Designation : Assistant Manager Customer Service and Officer Customer Service

Job Role:

- Answer inbound calls and assist customers with their Queries/Request/Complains.

- Raise Request & Complaints on behalf of the customer in the CRM tool.

- Generate leads and educate customers about new products & their benefits.

- Maintain and adhere to compliance guidelines

- Capture problem indicators, highlight and suggest improvement

- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

- Maintain adequate knowledge levels on products, processes and systems used

Skills Required :

- Excellent verbal communication skills

- Ability to comprehend, capture as well as interpret basic customer information

- Strong customer service focus

- Knowledge of Banking / Credit cards preferred

- Work Timings : Shifts (Starting 7 am), Open to work in shifts / rotational offs

- For Female candidates it is normal working hours and no night shift.

- Languages Required : English + Hindi (compulsory). Any other Regional language.

- Education : Graduates (Any stream)

- Good Analytical, Communication and interpersonal skills is mandatory.

Also, furnish me the following details in your Profile when you apply :

- Graduate Degree:
- Current Location:
- Aadhaar Number:
- Total Experience :
- Current Salary :
- Expected Salary :
- Notice Period :

All the above details are mandatory. So forward your Profile with all the above details.

Shahla
Aspire Recruitment Solutions Pvt Ltd
Mobile : +91-9900022442

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