07/02 Talentus
Talent Scout at Talentus India

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Assistant Manager/Manager - Client Servicing - Online Gift Voucher (1-6 yrs)

Delhi Job Code: 62531

Sr. Exec & AM/Manager - Client Servicing

Company : GyFTR (Vouchagram India)

Location : New Delhi, Qutab Institutional Area

Role : Full Time, 5 days working

Company Profile

GyFTR is the brand name for Vouchagram India Private Limited which is a 100% subsidiary of a Singapore based company in Digital Payments, Instant Rewards and Gift Vouchers space.

GyFTR is the largest enabler and aggregator of Digital Gift Vouchers / Gift Cards / Micro mini payments for 125 + brands like Levis, Flipkart, Marks and Spencer, Dominos etc. GyFTR is the market leader owning 60% of the market share as per numbers with a footprint covering 90% space. The company has grown more than 150% on year-on-year basis for last 3 years.

Overview

We are looking for experienced Client Servicing professionals to create and maintain a strong working rapport with each client, to increase customer retention and to meet their expectations.

Key Responsibilities

- Improve client service /experience and facilitate organic growth

- Understand client needs and provide conceptual solutions

- Take ownership of client issues and follow problems through to resolution

- Build relationships with clients while ensuring that the team meets client commitments

- Complete the on-boarding formalities for the client and make them live in the system

- Align client expectation with team deliveries.

Requirements

- 1-6 years of work experience as a customer service representative or assistant manager

- Time management and planning skills

- Advanced troubleshooting and multi-tasking skills

- Confident and Proficient in English

- Customer service orientation

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