Global US MNC Requires Mgr/ Asst Manager - ( Client service)- Ulsoor Road ( Bangalore)

One of our client a Leading Global MNC headquatered in Minneapolis in US operating in over 40 countries and it is the world's largest set up in CRM/ Loyalty / Direct Marketing & Channel Marketing Programme. The client is a world leader in Loyalty programme, Employee benefit, & REWARD Mgt Business .

We are looking for Asst Manager-/Manager ( Client Service ) for the Bangalore office if the client at Ulssor Road

The JOB DESCRIPTION is as follows -

1) CLIENT - US MNC

2) POSITION - Asst Manager/Mgr - Client Service - Loyalty Campaign

3) JOB LOCATION - Ulsoor Road (Bangalore)

4) 5 Days week (corporate day shift)

5) Experience- 3- 5 years in Client service /Account Mgt / Brand Communication / Account mgt /Loyalty campaign with an AD AGENCY/Marketing agency/ Similar experience

Candidates needs to have Good Communication skills, Pleasing Personality & should have desire to learn.

THE JD IS AS FOLLOWS-

Job Role Vision :

- Manage a team & loyalty & Employee engagement Campaigns assigned

- To manage loyalty programme & CRM marketing /reward programme & sustain and grow the business from existing clients by delivering exceptional client service .

- To achieve this through relationship building, & regular planning

- Proactive thinking and client competition mapping

- Prepare proposals and presentations for the clients to help project their product in the right direction.

- Facilitate new customer acquisition prepare concept, present & execute

- Product Sales Analysis & Revenue Maximization.

- Advice the clients on various Customer Loyalty and retention program .

- Process Definition & Business Plan.

- Relationship building with National & international brand in order to get them on board for extensive co-branding activities.

- Mapping the markets for the client, region specific marketing campaign.

KRA's :

- Managing Good client relations

- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.

- Managing Loyalty/ CRM programmes

- Manage multiple program horizons e.g. Customer / Channel / Employee.

- Meeting Revenue targets

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

- Data analysis & Interpretation

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.

- Preparing and supervising the production of soft and hard POPs

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required :

- Strong perseverance

- Good working knowledge of MS office./ Excel

Competencies

A Graduate or above with 3- 5 years working experience in client servicing, operations, account administration above Including power point, word, and excel

- Ability to work on MS tools with proficiency

Client Servicing operations management

- Excellent interpersonal and communication skills Diligent, self-motivated, flexible and responsible

Domain Knowledge

- Outstanding team player and problem solver with good analytical ability

- Detail-minded, careful, sensitive to numbers and result driven

THE JD IS AS FOLLOWS-

I)To manage loyalty programme & CRM marketing /reward programme & sustain and grow the business from one of the IT client of the company & Deliver exceptional client service .

2)To achieve this through relationship building, & regular planning for the client

3)Proactive thinking and client competition mapping

4).Prepare proposals and presentations for the clients to help project their product in the right direction.

5)Facilitate new customer acquisition - prepare concept, present & execute

6)Product Sales Analysis & Revenue Maximization.

7) Advice the clients on various Customer Loyalty and retention program .

8)Process Definition & Business Plan.

9)Relationship building with National & international brand in order to get them on board for extensive co-branding activities.

I0)Mapping the markets for the client, region specific marketing campaign.

KRA's-

- Managing Good client relations

- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.

- Managing Loyalty/ CRM programmes

- Manage multiple program horizons e.g. Customer /Channel / Employee.

- Meeting Revenue targets

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

Data analysis & Interpretation

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required-

- Strong perseverance-

- Good working knowledge of MS office/Excel

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