L - Migrated From iimjobs: Assistant Manager - Editorial Services

Roles And Responsibilities :

1. Manage team of 20-25 Team Members

2. Managing Team Performance Productivity, Quality, and the internal stakeholders including team members

3. Coaching new team members

4. Review processes and come up with recommendation which can help to improve overall output

5. Identify TNI and bridge gaps

6. Weekly monitoring and coaching to team members

7. Floor support

8. Manage and achieve targets

9. Ensure adherence to company and process guidelines within established productivity standards.

10. Provide supervision and direction to the team and manage their day-to-day activities

11. Maintain and ensure adherence to SOP guidelines by team members

12. Provide monthly feedback to team members on their performance

13. Provider guidance to the team members to effectively complete the assigned task

14. Collects, measures, analyses, evaluates, interprets, and summarizes data

15. Generating reports to be used for performance evaluation of the project

16. Cascade and train the team on process updates

17. Mentor employees by ensuring productivity along with 100% quality

Skills Required :

1. Minimum 2 years of experience in handling team

2. Experience in Editorial Services/Content Writing Space

3. Basic knowledge of computers and MS excel

4. Experience in handling a team and ability to manage team members and subordinates - Preferred.

5. Strong supervisory skills

6. Excellent written and verbal communication skills in English

7. Organized and Methodical

8. Quick learner and ability to lead a team

9. Excellent communication & presentation skills Willing to work in fast-growing environment

10. Flexibility with respect to shift timings.

11. Strong understanding of business goals and standards for customer service.

12. Ability to communicate effectively with senior management and other departments.

13. Graduate/Post-Graduate in any discipline

14. Passion for learning and creative problem solving

Qualifications And Skills :

1. Excellent English Communication Skills

2. Advanced customer focus and customer service skills

3. Good training and coaching skills to motivate employees

4. Ability to remain calm and take control of a situation.

Education And Experience Requirements :

1. Diploma/ Degree or equivalent

2. 2-5 years- experience working in Content Writing Space

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