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19/01 Nadeem Iqbal
Operations Head at Flying Colours Human Resources Pvt Ltd

Views:346 Applications:40 Rec. Actions:Recruiter Actions:0

Assistant Manager/Deputy Manager/Manager - Presales & Solutions - BPO (7-15 yrs)

Navi Mumbai Job Code: 23566

Urgent Hiring for Position : Asst. Manager / Deputy Manager / Manager- Presale and Solutions in Top BPS at Navi Mumbai Location.

Exp : 8-16 Yrs

CTC : 7-16 LPA

- Candidate must have experience in BPO Presales - Customer Service or F & A Domain and BFSI

- First client meeting/ Solution pitch/ RFP response/ RFI response/ presentation etc.

- Review company Policy and Procedure time to time and measure results against them. Drive them to set company standards and create employee centric approach

- Driving Sales and Customer service through channels like - Phone, Email & Chats

- Achieve abandon and Service level targets

- Review Incentives, sales target, and cost cutting methods to maintain P&L for the LOB

- Detailed Analyses on Social Media queries, complaints, type of calls, losses, quality fatal errors and conduct required training for the team

- Understanding of skill based routing and IVR/CTI platform and deep knowledge of call flows, call routing and technologies

- Continuous Process Improvement with the help of CRM and in house technology team

- Deliver efficiencies with the help of Contact Centre dialer by bridging the gaps.

- Support Technology team during the introduction phase of new products by sharing feedback, creating user journey and identifying the challenges

- Work as an interface between Product Management & Product Operations team. Providing regular inputs in terms of content, prices, availability and customer feedback so that they can liaise with vendors to fix the same

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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