Recruiter at Amethyst Asia Partners
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Assistant Manager - Customer Support (3-7 yrs)
Key Responsibilities
Front desk operations, customer service and management of Experience Centre
- Greet and welcome visitors, ensuring a friendly and professional demeanour
- Maintain a well-organized front office area, ensuring cleanliness and tidiness
- Provide exceptional customer service by addressing inquiries, concerns, and resolving issues promptly and courteously
- Oversee guest check-ins and check-outs, ensuring accuracy and efficiency in the process
- Overseeing the operations of Experience Centre & ensuring seamless customer journey as per protocol, in coordination with the facility manager
- Assist Sales & CRM team as and when required with the tasks assigned by the Sales Head
Information management :
- Provide accurate and up-to-date information about the Experience Centre's Operations
- Manage inquiries via phone, email, and in-person interactions, responding promptly and professionally
Complaint handling :
- Address customer complaints and concerns, aiming for effective resolutions to maintain high levels of customer satisfaction
- Escalate issues to designated hierarchy when necessary
Coordination and communication :
- Collaborate with different departments to ensure smooth operations and seamless customer experience
- Facilitate effective communication between various teams and maintain a cohesive work environment
Administrative tasks :
- Assist the facility manager in the facility operations and maintenance of the Experience Centre. Prepare necessary reports, manage documentation, and maintain relevant records as needed
