Assistant Manager-HR at G-Cube
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Assistant Manager - Customer Success - Education (3-4 yrs)
The candidate will be responsible for :
- Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of G-Cube Product and Services
- Serve as day-to-day contact for assigned accounts, building trust and rapport, highlighting best practices, and documenting them
- Collaborate, problem solve, and/or strategize client review meetings and demonstrate the value delivered by the system
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members
- Analyze trends in C-Sat/NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize growth, and communicate learnings
- Maintain existing customer success metrics and data as directed"
Reporting :
Real time updating internal systems and adhering to processes at the organization.
Required Skills :
- Software Adoption Life Cycle
- Use cases Development
- Understanding of Process to define Succes Mectrics for a specific client
- Office 365, CRM and Virtual Meeting tools
- Strong verbal and written communication, strategic planning with analytical and process-oriented mindset
- Client Consulting Upselling and Cross Selling
- Active team player, self-starter, and multitasker who can quickly adjust priorities"
ADDITIONAL DESIRED SKILLS :
- Primary and Secondary Research and Interviewing Skills / Requirement Gathering
- Understanding of LMS and Learning Process in large corporates
- Event planning experience will be a plus
EDUCATIONAL QUALIFICATIONS
Graduate / Post graduate
PRIOR EXP (IN YEARS) - 3 years
REL EXP (IN YEARS) - 2+ years
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