Job Title : Assistant Manager Operations

Function : Customer Service

Job Location : Delhi, Okhla

Salary Bracket - 8-10 LPA

Experience - 5-6 Years

Responsibilities :

1. Maintain constant connect with Team, stakeholders, customers, and vendors to ensure proper operations of the company

2. Develop, implement, and maintain quality assurance protocols

3. Increase the efficiency of existing processes and procedures to enhance the company's internal capacity.

4. Ensure that operational activities remain on time and within budget

5. Track and staffing requirements and Support in hiring new employees

6. Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client.

7. Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs

8. Responsible for opportunity identification.

9. Devise solutions and strategies for improving performance & critical metrics like Conversion/CSAT

10. Manage attrition by creating a people friendly environment

Required skills and qualifications :

1. Three or more years of proven success in an operations management role

2. Excellent ability to delegate responsibilities while maintaining organizational control of customer service

3. Proficiency in conflict management and team management

4. Knowledge of business productivity calculation and an aptitude for learning new applications

5. Bachelor's degree (or equivalent)

6. Have an ability to understand Staffing adherence and Schedule Adherence

7. Desire to work in Sales Support/Customer Service environment.

8. Excellent communication (written and verbal) and interpersonal skills.

9. Client engagement and interface exposure a must.

10. Must have: Good with Ms Excel and Ms PowerPoint

11. Should be flexible to work till late as per business requirements

Interested Candidates Can share their CV on 9311899842

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