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22/07 Nitin Rai
Director at VUCA Consulting pvt. Ltd.

Views:25 Applications:14 Rec. Actions:Recruiter Actions:0

Assistant Manager - Customer Service Operations (4-6 yrs)

Noida Job Code: 168202

Role:- Assistant Manager Operations (Night Shift/Male)

Positions : 03

Locations: Noida

CTC : upto 5 LPA


- Set KRAs for Team Leads as per organizational goals

- Lead, motivate, counsel, develop and coach Team Leads & Associates to meet departmental KPIs and project SLAs

- Effective liaison with various departments within the organization

- Facilitate and implement process improvement ideas to improve efficiency.

- Proactively identify problems and presenting solution

- Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs. -

- Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network. -

- Client relationship management

- Participate in meetings with clients & prepare presentations for them 

- Conduct regular staff meetings

- Managing other operational metrics such as utilization, shrinkage, attrition, occupancy etc.

Requirements : 

- Bachelor's Degree - Minimum 4 years of experience in team handling & project management

- Experience in creation, reporting, and/or management of data or closely related tasks 

- Highly proficient in MS Office: Word, Excel, Access, PowerPoint and Outlook

- Exceptional communication, organizational skills and attention to detail 

- Ability to handle multiple and sometimes changing, tasks in a fast-paced, deadline-driven environment -

- Good understanding of business processes & operations management

- Experience in handling overseas clients

- Working knowledge of e-commerce industry

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