Talent Scout at Talentus India
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Assistant Manager - Customer Service - Online Gift Voucher (3-7 yrs)
Assistant manager- Customer Service - Gyftr
Assistant manager- Customer Service
Company : GyFTR (Vouchagram India)
Location : New Delhi, Qutab Institutional Area
Role : Full Time, 5 days working
GyFTR is the brand name for Vouchagram India Private Limited which is a 100% subsidiary of a Singapore based company in Digital Payments, Instant Rewards and Gift Vouchers space.
GyFTR is the largest enabler and aggregator of Digital Gift Vouchers / Gift Cards / Micro mini payments for 125 + brands like Levis, Flipkart, Marks and Spencer, Dominos etc. GyFTR is the market leader owning 60% of the market share as per numbers with a footprint covering 90% space. The company has grown more than 150% on year-on-year basis for last 3 years.
We are looking for an experienced Customer Service professional to provide excellent customer service, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Key Responsibilities :
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Recruit and develop customer service agents and direct the daily operations of the team
- Provide trustworthy feedback and after-sales support
- At least 3-4 years of work experience as a customer service representative or assistant manager
- Working knowledge of customer service software, databases and tools
- Advanced troubleshooting and multi-tasking skills
- Confident and Proficient in English
- Customer service orientation