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21/05 HR
Senior Manager- Recruitment at Man Consulting

Views:95 Applications:34 Rec. Actions:Recruiter Actions:5

Assistant Manager - Customer Service - Inbound/Outbound Process - eCommerce (3-9 yrs)

Mumbai Job Code: 214485

Ass.Manager- Inbound - Outbound Process

Skills Required - Customer Support, English Proficiency, Customer Retention, Root cause analysis, Customer Relationship Management (CRM) Type


 Company Domain - ecommerce. 


- You would be responsible for quickly resolving answering customer queries through inbound & outbound process


- Identifying areas of improvements and working closely with our teams to continuously improve our service quality. 


Essential Duties and Responsibilities : 


- Make sure customer queries are solved quickly with a high degree of satisfaction


- Handle customer complaints across email, phone, social media, and live chat. 


- Maintain and improve customer service SLA's Look for ways to improve our service quality via root-cause analysis 


- Help build a customer-centric company culture


- Collaborate closely with our teams.

Qualification: Bachelor's Degree Excellent English writing and speaking skills Detail-oriented

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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