Senior Manager- Recruitment at Man Consulting
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Assistant Manager - Customer Service - Inbound/Outbound Process - eCommerce (3-9 yrs)
Ass.Manager- Inbound - Outbound Process
Skills Required - Customer Support, English Proficiency, Customer Retention, Root cause analysis, Customer Relationship Management (CRM) Type
Company Domain - ecommerce.
- You would be responsible for quickly resolving answering customer queries through inbound & outbound process
- Identifying areas of improvements and working closely with our teams to continuously improve our service quality.
Essential Duties and Responsibilities :
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat.
- Maintain and improve customer service SLA's Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams.
Qualification: Bachelor's Degree Excellent English writing and speaking skills Detail-oriented
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