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02/03 Suji Mani
Managing Director at Belhem Hospitality Pvt Ltd

Views:377 Applications:134 Rec. Actions:Recruiter Actions:22

Assistant Manager - Customer Service - eCommerce (3-7 yrs)

Bangalore Job Code: 113237

- Deliver the best customer service experience for ecommerce customers and consumers

- Process, assist, research, and resolve online customer's requests and/or problems in a prompt and professional manner via email or phone call

- Relentless focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience

- Find solutions that benefit both the customer and the company

- Demonstrate creative problem-solving for complaints or other opportunities

- Build quotes for customers, suggesting alternate products when necessary or advantageous

- Sell products and services, offer add-on and up-sell products that may benefit customer, and suggest alternative products when a customer-requested product is not available

- Analyze competitor product offerings to identify potential increases to profitability, including new products and pricing changes

- Maintain knowledge of products and their applications

- Review daily and weekly reports to make recommendations to improve productivity and efficiencies

- Track and budget necessary actions and results, e.g., returns, replacements, etc.

Carry out supervisory responsibilities in accordance with company policies, procedures, and applicable laws

- Assist with hiring, interviewing, and training employees; planning, assigning and directing work; appraise performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements :

- Graduation

- Atleast 2 years of experience in Customer Service Management

- Excellent Communication Skills

- Great Organizational Skills

- Comprehensive knowledge of Ecommerce / Online businsees

- Ability to create and prepare /run reports, identify discrepancy

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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