Co - Founder at Mantras2Success.com
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Assistant Manager - Customer Service/Delight (3-10 yrs)
Description :
Roles & Responsibilities :
Customer service orientation/obsession : Ensuring best service levels for customers.
Sales & Operations Understanding : Pick up market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand -supply planning.
- Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support customer service vision and goals
- Ensuring best in class service levels with optimal inventory/supply levels across various regions
- Ensuring best in class on time delivery performance and delivering service
- Effective usage of data analytics to evaluate performance and quality and drive continuous improvements within supply operations.
Who can apply :
- Graduate in Business Management
- Excellent consultative, listening, communication, and analytical skills
- Strong influencing and conflict-resolution skills
- Knowledge of the organization's products, services, and customers
- Knowledge of basic customer service principles and practices
- Understanding of concepts of service levels
- Knowledge of the local market (warehousing and Logistics)
- Knowledge of local laws and regulations
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
