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20/05 Radha
Recruiter Executive at Genetic Call Net

Views:137 Applications:35 Rec. Actions:Recruiter Actions:4

Assistant Manager - Customer Service/Contact Centre (3-5 yrs)

Navi Mumbai Job Code: 75469

Experienced in:

1. Handling call center/Email Webchat, Forecasting, Training & quality in a service industry

2. Doing Forecasting for inbound call center

3. Possess Knowledge of handling call center activities & billing

4. Drive Quality/VoC for calls

5. Do quality evaluations for calls/emails/web chat & provide feedback

6. Ensures all customer queries are attended

7. Monitor all MIS are sent on time

8. To prepare email draft/scripts as & when required

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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