Assistant Manager-Customer Care

4191010287000 Indian Eagle Private Limited 

Job Description cum Job Specification Sheet : 

Job Description :

Role/Business Title : Assistant Manager

No. of Positions : 1 Location Hyderabad

- Years of experience 8 to 12 Years

Roles & Responsibilities :

- To manage the day to-day operations with a team of agents and meet the required numbers in terms of sales, quality and productivity.

- Acts as a point of contact for the resolution of customer escalations, enquirers and complaints from external and internal customers.

- Work very closely with team members to solve customer problems.

- Need to be approachable and supportive towards the team.

- Should have the ability to motivate the team to achieve their targets.

- Monitor team performance and report on metrics.

- Do regular performance evaluation.

- Create a motivating work environment & atmosphere.

- Develop a well-designed & motivating evaluation program

- Communicate with teams about their performance.

- Maintains and enhances the organization's customer care department by planning, implementing, and evaluating various policies, programs, and practices to improve customer satisfaction.

- Discover training needs and provide coaching.

Job Specification :

-Relevant years of Experience 8 to 12 years

- Education Any Graduate Degree Mandatory Specification (Must to Have)

- Should have experience in Customer Service (Voice) for more than 8 - 12 years.

- To handle a team of associates working on any process.

- Excellent management & leadership qualities.

- Administrating & resolving escalated queries.

- Mentoring & achieving team targets.

- Guiding the team time to time.

- Excellent in Floor Management & Quality Management.

- Excellent Communication skills with the ability to communicate ideas in user-friendly language.

- Secondary Specification (Good to Have) Positive attitude and should be open for feedback.

- Expected Winning Behaviors & Values at India Eagle 9 Values at Indian Eagle :

Value is what we value in our colleagues :

1. Passion : Energy. Drive, Involved, Connected, Love the Job.

2. Honesty : Not Lying, Accept Mistakes, Sincere, True to Self.

3. Courage : Dare. Assertive, Face the Truth, Smart Risks.

4. Perseverance : Never Give Up, Committed. Result Driven, Keep coming back.

5. Excellence : Best of what you do Benchmarking.

6. Responsibility : Ownership, Dependability, Trust Worthy, Completion.

7. Wisdom : Read. Debate, Have an Opinion, Informed, Articulate.

8. Objective : Not Biased, Look for purpose, Balanced.

9. Creative : Innovative, Out of the Box Solution Driven.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.