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17/11 Talentus
Talent Scout at Talentus India

Views:215 Applications:79 Rec. Actions:Recruiter Actions:37

Assistant Manager - CRM & Administration - Premium Startup (0-5 yrs)

Mumbai Job Code: 136218

Title : Assistant Manager - CRM and Administration

Location : Nariman Point, Mumbai

Role : Full time

Remuneration : Upto INR 350,000 per annum

Gender Preference : Female

Overview

The Assistant Manager - CRM and administration will be responsible for providing outstanding customer service to our clients and achieving customer satisfaction goals. In addition, he/she will ensure that daily office operations are performed in a seamless and efficient manner.

Key Responsibilities:

- Respond to customer service issues in a timely manner, on all online and offline channels.

- Create effective customer service procedures, policies, and standards.

- Develop customer satisfaction goals and coordinate with the team to meet them.

- Maintain accurate records and document all customer service activities and discussions.

- Supervise daily operations and ensure the office operates smoothly and efficiently.

- Planning and scheduling office events, including meetings, conferences and interviews.

Key Requirements

- Exceptional time, task, and resource management skills.

- Outstanding written and verbal English communication skills.

- Proficiency with computers, especially MS Office.

- Ability to plan for and keep track of multiple projects and deadlines.

- Outgoing and pleasing personality.

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